Scope: The project & program responsibilities are focused on internal information system-specific project tasks or non-technical project completion using an internal customer perspective, both typically from initiation through delivery. Develop comprehensive project plans and manage project portfolios. Lead and mentor project teams. Coordinate efforts across various teams to maintain progress and quality. Identify and mitigate significant project risks. Ensure all deliverables meet rigorous quality standards. Provide strategic updates to senior stakeholders. Manage project budgets and resources effectively. Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience. 5+ years of experience in project/program management, service delivery, or technical operations in a fast-paced tech environment Deep knowledge of Agile methodologies and Jira for program tracking and workflow management Proven success in managing multiple concurrent, high-impact projects across infrastructure, platforms, or IT Strong verbal and written communication skills, with the ability to influence and align across technical and non-technical teams High proficiency in Excel, dashboards, and presentation tools to distill progress and risks for senior leadership Passion for process improvement and a mindset oriented toward structured problem-solving Experience working in a matrixed environment with strong attention to detail and a bias for action
