Now Brewing - manager, program management, Operations Services - Latin America & Caribbean! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. This job contributes to Starbucks success by leading the planning, management, development and implementation of strategic priorities and operational initiatives for the International business or business unit. You will develop sustainable systems, programs, processes and tools that support international store partners in consistently delivering the Starbucks Experience. Models and acts in accordance with Starbucks guiding principles. As a manager, program management, Operations Services - Latin America & Caribbean, you will Support an International portfolio of Starbucks stores and ownership models, serving as a key advocate for the needs of International stores by understanding and integrating market operations, priorities and needs into project work. Provides direct line operations support to strategic international markets. Ensures relevancy of global programs and initiatives based on local consumer and regulatory requirements at the region and market level. Define, implement and maintain global store-level operating standards, performance measures, retail store systems and supporting programs and tools. Works closely with International Retail Operations (IRO) to adapt, adopt and implement global initiatives. Supports Operations functional and cultural activities related to new international market openings and market integrations We'd love to hear from people with: Minimum of 8 years of experience managing complex large-scale business or information technology projects Minimum of 8 years of experience with the application of industry-based project management methodologies and tools. Minimum of 8 years of experience managing complex large-scale business or information technology projects Prefer previous experience managing complex, large-scale or multiple mid-sized projects Minimum of 2 years of experience working across different ownership structures including joint ventures and licensed preferred Minimum of 8 years of general business experience in large, matrixed organizations Minimum of 8 years of experience building and mentoring teams including project managers and senior project managers Minimum of 6 years of experience mentoring other project managers 4- year degree preferred PMP considered Minimum of 3 years of experience with multi-unit management Willing to work out of our office in Coral Gables, Florida 4 days per week Willingness to travel up to 30% internationally Fluent in English, both written and verbal Fluency in Spanish strongly desired. Portuguese also preferred Prefer a minimum of 3 years of project management experience including all elements of scope, time, cost, risk, quality, integration, procurement, human resources and communications Prefer minimum of 3 years of previous experience working across functional areas to develop effective business solutions that align with company and business unit/department objectives Ability to balance multiple priorities and meet deadlines Ability to establish cross-functional, collaborative relationships and work cross-functionally in a matrix organizational structure Proficiency in the Microsoft (Office 365, Word, PowerPoint, Excel, SharePoint, MS Teams, Project (Desired), Copilot (Desired), etc.) Ability to define objectives, scope and resources for projects extending beyond a department or business unit Former experience as a District Manager within Starbucks highly preferred As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P. ), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We believe we do our best work when we're together, which is why we're on site four days a week (Monday - Thursday) at our office in Coral Gables, Florida! Join us and inspire with every cup. Apply today! Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.
