Scope: The project & program responsibilities are focused on internal information system-specific project tasks or non-technical project completion using an internal customer perspective, both typically from initiation through delivery. Organize daily activities based on organizational goals. Develop and implement new programs that support objectives. Monitor projects and oversee project managers. Evaluate program strengths and weaknesses. Develop program budgets and plans. Meet with stakeholders to discuss program status and goals. Improve strategies with the marketing team. Ensure all teams align with enterprise planning expectations. Ensure measurable KPIs are developed for the program, and that they align to the overall KPIs for the product. Design and manage pilots and beta testing. Work with product and engineering leaders to define program OKRs and have consistent way to manage and report. Ensure regular, active communication with adjacent programs and external stakeholders, including international regions. Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience. Overall 12 years of experience and 5+ years into program management. Relevant experience organizing multiple teams delivering on software/product development initiatives required. Agile lifecycle management experience preferred. Successful track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience. Proven ability to develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders and multiple geographies Strong technical acumen and strong voice of the customer across the program delivery lifecycle. Good knowledge of project management process, project management software tools, templates and management techniques Experience with different software development methodologies including the agile development methodology such as Scrum Success in developing program/project level artifacts to support a major software implementation program with concurrent releases An inherent bias to action Proven leadership skills; self-motivated and a self-starter with a “Can do” attitude Team player, energetic personality, quality minded, focused, committed and able to work independently in a fast-paced, changing environment High degree of professional confidence and credibility with effective presence, strong written and verbal communication skills, able to communicate technical concepts and plans at all levels Sharp business judgment, detail oriented yet able to always see the "big picture" Strong partnering and influencing skills in all mediums and throughout all levels of the organization including senior leaders Strong problem-solving skills, able to prioritize among many conflicting needs, advocate a course of action, and pursue it consistently Ability to adapt, be flexible and responsive to dynamic situations
