Own end-to-end delivery of AI projects from planning and governance through execution, hyper care, and handover to operations. Establish and manage integrated plans, RAID logs, decision records, scope baselines, and executive reporting for multi-workstream programs. Coordinate configuration, deployment, and scaling like ChatGPT or copilot in alignment with security, compliance, and regulatory requirements (e.g., DLP, access management/SSO/SCIM, audit logging, responsible AI policies). Partner with platform engineering to enable automation, environment readiness, and integrations (e.g., M365, ServiceNow, Slack, Azure OpenAI, Entra ID) and to track operational SLAs/OKRs. Lead risk assessments and design reviews for AI solutions; ensure adherence to governance, data privacy and model usage guidelines. Plan and orchestrate testing and quality assurance activities (manual and automated), UAT, performance validation, and change management for enterprise-wide rollouts. Facilitate cross-functional collaboration among security, legal, data protection, architecture, engineering, and business product owners; manage vendor relationships and escalations. Define adoption and enablement plans, training, communications, and success metrics; monitor usage, performance, and cost efficiency and drive continuous improvement. Drive incident response, problem management, and post-implementation reviews to ensure platform reliability and user satisfaction. 8+ years of technology project/program management in enterprise environments; proven delivery across multi-country or regulated industries (financial services preferred). Direct experience leading deployments of AI products across large global Enterprises or similar LLM-based solutions; strong understanding of generative AI concepts and enterprise integration patterns. Solid grasp of AI governance and risk frameworks; experience implementing security and compliance controls (DLP/Purview, audit logging, access management, encryption). Hands-on familiarity with automation and scripting practices (e.g., Python, PowerShell) and CI/CD concepts to coordinate with engineering and QA. Expert stakeholder management and communication skills; ability to articulate complex technical topics to non-technical audiences and senior executives. Fluency managing hybrid delivery models (Agile, Scrum, and phase-gated); proficiency with Jira/Confluence, Project/Planner, and ServiceNow for demand and incident processes. BSc/BA in Computer Science, Engineering, or related field (or equivalent experience). PMP and/or Scrum certification is an asset. Program leadership: planning, prioritization, dependency management, and executive reporting. Risk & issue management with strong problem-solving and decision facilitation. Vendor and contract management; ability to drive outcomes with third parties. Quality management: test strategy, acceptance criteria, automation coverage, and defect triage. Data protection and privacy awareness; ability to work with InfoSec, Legal, and Compliance. Change management and adoption: training materials, comms, and stakeholder readiness. Build a career with impact. Visit morganstanley.com for more information. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.
