Lead multiple projects from getting customer services requirements to enabling orderability, meeting overall TAT and quality goals. Provide consultancy to sales team on identifying the right services and solutions according to customers requests. Involve the right stakeholders, set the right expectations, communicate process steps and timelines. Acts as Subject Matter Expert (SME) providing guidance related to configuration services and engagement process. Run feasibility with relevant teams to find out if the customers requirements are feasible. Drive and coordinate the services delivery with WW Engineering team, Product Data team and factory teams. Track the details about the project progress, drive the communication with customer and sales. Coordinate the proof of concept with the customer and factory. Manage escalations effectively (if technical problem, delay or customer escalation) by driving the resolution plans. Bachelors or Masters degree in Engineering, Computer Sciences, or equivalent field. Experience 2+ years in IT industry and/or Supply Chain. Customer engagement related experience would be an advantage. Strong planning, organizational and time management skills. Project management skills and associated tools (i.e. MS Project). Ability to effectively manage multiple projects simultaneously. Strong analytical and problem-solving skills. Excellent verbal and written communication skills; fluent in English. Ability to effectively communicate plans, proposals, and results. Strong leadership skills (driving attitude, results oriented, proactive follow-up). Demonstrated business acumen, understanding of business strategy.
