Oversees the delivery of customer projects having moderate complexity; Establishes and cultivates client relationships at the middle and upper levels, frequently serving as the organization's representative to external customers and clients. Heads the project team, overseeing both internal and external resources with a team size of fewer than 20 individuals, fostering skill development among team members. Analyzes complex business and systems processes and synthesizes closed-loop feedback management to address customer issues effectively. Identifies tasks and research, determines dependencies, and communicates expectations to team members. Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently. Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans. Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Complexity Responds to moderately complex issues within established guidelines. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. LI-POST Four-year or Graduate Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate work experience or demonstrated competence. Agile Methodology Business Development Business Operations Change Management Client Services Customer Relationship Management Microsoft Project Milestones (Project Management) Process Improvement Project Documentation Project Management Project Management Institute (PMI) Methodology Project Planning Project Scoping Risk Management Risk Mitigation Scrum (Software Development) Six Sigma Methodology Systems Development Life Cycle Waterfall Methodology Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity
