Define the strategy and tactics for successfully integrating complex cloud software stacks, from evaluation/proof-of-concept to design/development/qualification/validation, through customer acceptance Execute the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of certain customer-required features, driving resolution of any blocking issues, and ensuring timely customer acceptance and production deployment Translate customer requirements into specific tasks and assign those tasks to relevant functional areas with ease. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role. Clearly and intelligently communicate issue status to the customer and internal (including executive) teams Work closely with engineering, product management, and sales teams to resolve technical issues, set correct expectations and keep the scope of the projects on a track to successful execution Effectively organize and lead complex technical engineering-to-engineering discussions Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate Regularly communicate program status and key issues to management Develop a close working relationship with customer development teams and use creativity to find solutions to their issues Experience and therefore deep customer savvy born of running significant and complex software engagement programs, especially with strategic customers with large datacenter deployments Experience leading global projects