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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for an IFM Project Lead – Small Works to join our Integrated Facility Management business line.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose:

The EMEA Small Works Program Lead acts as the primary point of contact between IFM Operations, IFM Program teams, and WD&C in the delivery of localized projects across the region. Working in close partnership with local FM teams, this role will establish and lead a dedicated Small Works delivery function, ensuring consistent project execution while maintaining operational excellence. The position bridges the gap between day-to-day facilities operations and capital projects, creating a streamlined approach to project delivery that enhances customer experience and maximizes efficiency across the portfolio.

Key Responsibilities:

Establish and lead the Small Works delivery team, including oversight of Project Delivery Managers
Develop and implement standardized processes, tools, and reporting mechanisms for Small Works projects
Lead the triage process in partnership with WD&C to ensure appropriate project categorization and resource allocation
Manage stakeholder relationships across IFM, WD&C, and client organizations
Ensure compliance with workspace regulations and design standards while maintaining swift delivery times
Drive continuous improvement in project delivery metrics, including time to deliver, cost efficiency, and customer satisfaction
Oversee the Small Works CAPEX budget and forecast planning process
Develop and maintain vendor relationships and agreements specific to Small Works delivery

Key Performance Measures:

Customer satisfaction ratings
Budget adherence and cost optimization
Successful implementation of standardized processes and tools
Team performance and development
Quality of project delivery and compliance maintenance
Key relationship management

Skills & Experience:

Minimum 5 years experience in construction project management, Program or facilities management
Proven track record of leading teams and managing multiple stakeholders
Strong background in both construction and facilities operations
Experience in developing and implementing new operational frameworks
Excellent understanding of project controls and governance
Strong financial acumen and budget management experience
Professional qualification in Project Management
Experience in vendor management and contract administration
Demonstrated client relationship skills.
Strong communicator – good presentation skills and possesses strong verbal and written communication skills.
Flexible – able to adapt and effectively deal with rapidly changing situations.
Proven ability to initiate and follow through with improvement initiatives.
Ability to work independently and be a team player.

Strong communicator – good presentation skills and possesses strong verbal and written communication skills.

Flexible – able to adapt and effectively deal with rapidly changing, situations.
Proven ability to initiate and follow through with improvement initiatives.
Able to work independently and be a team player.

Desired Qualities:

Strong leadership and team development capabilities
Excellent communication and stakeholder management skills
Strategic thinking with practical implementation ability
Problem-solving mindset with focus on continuous improvement
Ability to operate effectively in a matrix organization
Change management experience
Understanding of corporate real estate and workplace design principles

Reports to: EMEA Engineer Program Lead

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to have:

Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using an objective approach
Demonstrate an ability to look at long term solutions
Project, program management & organizational skills
Planning & organizational skills to prioritize work and meet tight deadlines
Demonstrated experience in balancing the interests of the client with those of the company
Experience in owning, managing and supporting Facilities Management activities across multiple locations and countries
Experience in managing project works programs at scale across a large organisation
Experience in handling client and/or company sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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IFM Project Lead – Small Works